PRIVACY POLICY

Update Date: September 20, 2023
Effective Date: October 20, 2023

Thank you for choosing ugot products provided by UBTECH. We will explain in detail how we collect, use and store your personal information when you use ugot products through the ugot product privacy policy (hereinafter referred to as “this policy”), as well as the relevant rights you enjoy. The main points are as follows:

a.In this policy, UBTECH (hereinafter referred to as “we”) is the service provider of ugot products, Shenzhen UBTECH Robotics Corp., Ltd., with a registered address at 22nd Floor, C1 Building, Nanshan Wisdom Valley, No.1001 Xueyuan Road, Nanshan District, Shenzhen, China. Contact number: +86-400-6666-700.

b. In this policy, ugot products refer to ugot application software and its corresponding intelligent terminals.

c. This policy applies to ugot users outside mainland China. Our products or services are not aimed at minors. Our products or services will not require or intentionally collect personal information of minors. If you are a minor, you should not access or use our products or services.

d. We will collect some of your personal information after obtaining your authorized consent, such as device information and identity identification information; unless it is required by relevant laws and regulations to collect them, refusing to provide these information will only make you unable to use specific functions but will not affect your normal use of ugot’s other functions.

e. We will not transfer your personal information to third parties other than UBTECH without your personal consent or as required by relevant laws and regulations or competent authorities.

f. We will not obtain your personal information from third parties other than UBTECH without your personal consent or as required by relevant laws and regulations or competent authorities.

g. You can access, correct and delete your personal information through the channels listed in this clause, and also withdraw consent, complain and report, and set other related privacy control functions. H. You can obtain relevant supplementary

H. You can obtain relevant supplementary information by viewing our Appendix for Specific Jurisdictions and Rules for Cross-border Data Transmission. If you want to know more detailed information, please read the relevant chapters according to the following index:

1.How we collect and use your personal information

2.How we use cookies and similar technologies

3.How we share, transfer and disclose your personal information

4.How we transfer your personal information globally

5.How we protect your personal information

6.How we protect minors’ personal information

7.How we ensure that you exercise your personal rights

8.How this policy is updated

9.How to contact us

10.Language

1.How we collect and use your personal information

1.1 Purpose of collecting personal information Based on the following purposes, we will collect and use your personal information during the use of this product:

(a) Help you register as a UGOT user and ensure the security of your personal information;

(b) Help you manipulate robots through UGOT;

(c) To facilitate the efficient resolution of problems you encounter during product use;

1.2 Types of personal information collected

(a)  Identity identification information

To help you become a ugot user and ensure the security of your personal information, we will collect your identity identification information. Refusing to provide identity identification information will limit your use of ugot functions or services. This identity identification information includes email, verification code, and password.You can also choose to fill in a nickname to improve your account information.

(b) Image information, video information, audio information

In the driving mode, in order to realize the two-way synchronous dialogue between app and UGOT robot, and the recording, photographing and photography functions of UGOT robot, we need to obtain the microphone permissions and camera permissions of your mobile phone to achieve FPV functions. The robot will collect image information, video information and audio information through its own camera and microphone and transmit it to the APP.In Android mode, because the image information, video information, audio information is large, it will be directly stored in the external storage, which requires access to the external storage permission. In addition, we will create a separate folder for each account to store, to ensure that different accounts on the same device can not view each other's content. When you use the album function in the APP to access files, you also need to access external storage permissions to access the files.

(c) Device and application software operation information.

In order to realize the connection, management, operation and maintenance of your APP with the robot and ensure it is secure, we will receive your wifi password device, serial number, MAC address, device power level, device main control version number, device peripheral version number , Device IP address, fault information, hardware device model, software version information you are using.

(d) Business log information

We may also collect other information that cannot identify specific individuals (that is not personal information), such as statistical data generated when you use specific services; functions you use; operations performed; time spent on online activities; pages you visit; links you click; content, pictures and videos you view. The purpose of collecting this type of information is to improve the services we provide to you. The category and quantity of collected information depend on how you use our products and/or services. We will summarize this type of information for help us provide customers with more useful information and understand which parts of our website, products and services customers are most interested in. For this privacy policy In other words, summary data is considered non-personal information. If we combine non-personal information with personal information for use together, such information will be considered personal information during the combined use period.

(e) Personal Information Related to Services and After-sales.

If you contact us for problem feedback, we may require you to provide necessary personal information for identity verification to ensure the security of your account. We may also save your contact information (mobile phone number, email address or other contact information you use or actively provide), your communication records and content with us, and other necessary information in order to provide and record customer service for you.

2.How do we use cookies and similar technologies

In order to make our services run normally and ensure you have a smoother and easier experience, sometimes we will place small data files called cookies on your computer, mobile communication terminal or machine equipment. We may use various technologies to collect and store data related to your visit to our website or mobile application, which can identify you, save you from repeatedly entering registration information, or help determine the security status of your account. These data files may be Cookies, Clickstream, Web, other local storage provided by your browser or associated applications (hereinafter collectively referred to as "Cookies"), so whenever you return to the App or browse the page, you do not have to keep re-entering Or reset the user settings. You can clear the cache in the corresponding settings of the browser or APP. Please understand that some of our services can only be realized by using cookies.

3.How we share, transfer and disclose your personal information

According to applicable laws, for legitimate business operation purposes, we will access software development kits (SDKs) provided by third-party service providers to achieve the relevant functions described in this privacy policy. These functions include providing us with data storage services, message push, log analysis, etc. We will strictly monitor the security of the software development kit (SDK) that the service provider obtains information from to protect data security.

We will not transfer or disclose your personal information to any company, organization or individual except for the following situations:

(1) Obtain your explicit consent or authorization in advance;

(2) Provide it as required by laws and regulations, legal procedures, or mandatory administrative or judicial requirements;

(3) Provide it in accordance with relevant agreements signed with you (including electronically signed electronic agreements and corresponding platform rules) or other legal documents;

(4) Involving mergers, acquisitions, asset transfers or similar transactions. If personal information transfer is involved, we will require the new company or organization that is about to hold your personal information to continue to be bound by this privacy policy. Otherwise, we will require the company or organization to re-solicit your authorization and consent.

4.How we transfer your personal information globally

We process and back up personal information through our global operations and control facilities. At present, we store data in servers in Oregon, USA. Based on the purposes described in this Privacy Policy, your information may be transferred to these servers in accordance with applicable laws. If we need to transfer personal information outside of your jurisdiction. whether to our affiliates or service providers, we will comply with applicable laws. We ensure that all such transfers meet the requirements of applicable local data protection laws by implementing comprehensive security safeguards.

5.How do we protect your personal information

When you provide us with your personal information, unless the law requires or allows a longer storage period, we will only retain the customer's personal information for the period necessary to achieve the purpose in this policy . We have appropriate organizational safeguards and security measures in place to protect your personal information from accidental loss, unauthorized use or access, alteration or disclosure. For example, where possible, we use encryption to transmit and store data. We use access controls and confidentiality commitments to further restrict access to this data.

We recommend that you pay full attention to the protection of personal information, especially login account , password and other important personal information when using this product or service, and we will also try our best to ensure the security of your personal information. In the unfortunate event of a personal information security incident, we will activate an emergency plan to prevent the damage from expanding. At the same time, we will actively report the handling of personal information security incidents in accordance with relevant laws and regulations and the requirements of regulatory authorities. We will also inform you of the basic situation of the security incident and the remedial measures we are about to take or have taken if necessary, in accordance with the requirements of relevant laws and regulations, by means of App push notifications, emails/short messages, phone calls, etc. If it is difficult to notify one by one, we will issue warnings through announcements and other means .

6 How do we handle personal information of minors

Our APP is not aimed at minors, and we will not intentionally collect personal information from children in accordance with and other laws and regulations. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to have it deleted .

7. How we ensure that you exercise your personal rights

We are committed to complying with data protection laws in various countries and regions around the world. According to applicable laws, you have the following rights.You can view relevant information and parameters about your account and the robot in "Settings-User Information" of the APP and "Settings-System Information" of the robot;

Access right: You have the right to access and query your personal information and these copies, except for exceptions stipulated by laws and regulations;

Correction right: If you find that the personal information you provided is incorrect or incomplete, you have the right to update or correct the personal information.You can modify your nickname and password at "Settings-User Information";

Deletion right: You have the right to request us to delete your personal information. We will evaluate your deletion request and take corresponding steps including technical means if it meets relevant regulations. You can directly apply for account cancellation in our application. Personal accounts are generated by your email. You can click the settings icon in the upper right corner, enter “SETTINGS”, select “GENERAL”, click “CANCEL ACCOUNT” to delete the account. Since canceling an account may clear all information related to your account, please be careful.

Interpretation right: You can ask us to inform you of the purpose of using, disclosing, correcting, deleting your personal information and other processing behaviors related to you. If you exercise this right, please contact us.

Restriction processing right: You have the right to request suspension of processing your personal data.

According to applicable laws, you may also have certain rights such as knowing about your data processing status, filing complaints with authorities, and other possible rights. If you have any questions about ownership and how to exercise them, please contact us.

8. How to update this policy

We reserve the right to update or revise this policy in due course as product features, services or organization change. We will post any changes to this Privacy Policy on this page. For major changes, we will show you the changed privacy policy in the form of a pop-up window when you log in.

9.How to contact us

We have equipped a data protection officer . If you have any questions about this privacy policy, or have any complaints or comments about the processing of your personal information, you can use the APP setting interface "SET UP - GENERAL-CONNECT US"

Email: aftersales@ubtrobot.com

Office address: 22nd Floor, Building C1, Nanshan Zhiyuan, No. 1001 Xueyuan Avenue, Nanshan District, Shenzhen

We will reply to you within the time limit stipulated by law . If you are not satisfied with our response, especially if our personal information processing has damaged your legal rights, you can also file a complaint or report to the data protection supervisory authority .

10.Language

We will translate this Agreement into multiple languages. In the event of any discrepancy between the English version of this Agreement and any other language version, the English version shall prevail. (to the extent permitted by applicable laws and regulations)

Attachment: Description of key words in this policy

Personal sensitive information: personal phone number, ID number, personal biometric information, precise location information.

Affiliated party: Refers to a party that UBTECH directly or indirectly controls; or an institution that is directly or indirectly controlled by the same institution as a party. "Control" means the possession, directly or indirectly, of the ability to influence the management of a business, whether through ownership, voting shares, agreements or otherwise.

De-identification: refers to the process in which personal information is processed so that a specific natural person cannot be identified without additional information.

Anonymization: refers to the process in which personal information cannot be identified by a specific natural person and cannot be restored.